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Field Service Engineer

Austria
48,000
Permanent
Data & Bioinformatics

Compass Life Sciences are supporting a global leader within Diagnostics and Next Generation Sequencing
We are looking for the best customer focused Field Service Engineer.

By joining our client as a Field Service Engineer in Austria, you will help support and contribute to customer success. The successful applicant will be part of an award-winning customer support team that leads the industry in customer satisfaction.

More Info

Compass Life Sciences are supporting a global leader within Diagnostics and Next Generation Sequencing
We are looking for the best customer focused Field Service Engineer.
By joining our client as a Field Service Engineer inAustria, you will help support and contribute to customer success. The successful applicant will be part of an award-winning customer support team that leads the industry in customer satisfaction. The Field Service Engineer partners with customers to install and maintain all hardware including customer troubleshooting and complaint resolution.

The successful candidate will be living in Austria, preferably the Vienna area and will expected to travel up to 60%. You must have a valid driving license as this role is customer and remote based.

You must be fluent in German as well as English.

The Field Service Engineer position is responsible for customer success. The successful applicant will be part of an award-winning customer support team that leads the industry in customer satisfaction. The Field Service Engineer partners with customers to install and maintain all hardware including customer troubleshooting, and complaint resolution. This position serves as an engineering consultant during pre- and post-sales activities and will collaborate with broader commercial team to maximize sales growth, support instrument uptime and customer satisfaction.

This role requires proficient troubleshooting, communication, time management, situational awareness, poise under pressure, and collaboration. You will be expected to build and maintain strong relationships across district Service and Support teams, Regional Product Support, Marketing, Sales, Customer Service, and Quality organizations.

Responsibilities

  • Interface between the field organization and internal support structure by providing timely onsite technical assistance to Customers, Field Applications Scientist/Specialists, and Territory Account Managers
  • Demonstrates technical competence while installing, upgrading repairing, and maintaining instrument systems in defined territory
  • Utilize and maintain up to date Service and training manuals, Field Service Bulletin, SOPs and facilitate remote connectivity to customer instrumentation
  • Provide technical support to customers, Junior engineers, colleagues and contractors.
  • Coordinate and prioritize service requests to establish best intervention method and ensure customer satisfaction.
  • Meet service and support KPI's
  • Complete of service reports and associated documentation on-time following the quality standards.
  • Keep CRM information updated.
  • Ensure proper inventory levels and control accuracy of service parts to promote first time fix
  • Work in conjunction with sales and marketing staff to coordinate new system place
  • Establish and maintain relationships with key customers and the existing customer base to ensure their success utilizing our products and services
  • Provide effective problem resolution assistance to subsidiary or distributor support
  • Remain compliant with administrative responsibilities and business rules.
  • Executes Qualification and Validation Products at customer sites
  • Demonstrates knowledge when working in regulated environments
  • Coordinate new installations and participate in large-scale installations, that require facility inspections and instrument validation.
  • Assist in departmental project teams; work collaboratively to advance project plans

Requirements

Electronics or Engineering diploma or relevant experience as a Field Service, ideally experience with Medical Devices
Experience working in regulated environments
Desirable previous handling of Optics and Lasers
You must be fluent in German as well as English.

This is a very exciting opportunity to join a global leader.

If you are interested in learning more, please contact me directly today as our client is looking to appoint as soon as possible. For further information please contact me [email protected] , or phone 02392 316 034
Gareth Hughes-Jones FREC
Head of Data & Bioinformatics | Compass Life Sciences

DDI: 02392 316 034
Mobile: 07584 191 757
Web: www.compassls.co.uk

Compass Associates Ltd trading as Compass Life Sciences are acting as a Recruitment Consultancy for this Permanent Vacancy; We offer £250 pounds worth of Amazon gift cards for each successful recommendation.

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Apply for the position of Field Service Engineer now with Compass Life Sciences

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